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SMS-Enable your business
Provide 2-way SMS capability to your Systems and Applications that Customers, Students, Employees and Partners interact with.
Create You Own Keywords
Create a custom menu/command structure that suits your needs.
- Allows you to setup user-friendly, business-related commands and keywords.
- For each command/keyword, define (optional) parameters.
- Connect the command to one of the supported integration actions.
- Test the command structure through a Web UI first, once the commands work as expected, activate them for SMS.
- Commands can execute one or more steps/tasks.
Database Integration
Interact with databases using SMS.
- Use the database connector to connect to any SQL-Compliant data source.
- Run commands, scripts, stored procedures to insert, update or retrieve data.
- Return the data to the mobile phone via SMS.
REST API Integration
Interact with applications using REST API.
- Integrate with any internal/external web service that uses REST API.
- Supports single call or, dependent, sequential calls (using the Workflow option).
- Allow users to interact with existing (REST) web apps/services.
Workflow-Based Integration
Execute simple or complex sequence of actions triggered by an incoming SMS
- Uses Microsoft Windows Workflow foundation.
- Comes with a pre-defined set of Actions, new Actions can be added as needed.
- Allows simple workflows that start and stop for each SMS request.
- Create complex workflows that maintain state and are able to interact with users and take them through a series of steps.
- Embed actions like email, SMS, REST API call, database call, authentication call, validation call, XSL transformations, string parsing etc. within a workflow.
Open and Authenticated Interaction
Not all commands are available to everyone – some are open, and some are not.
- Commands can be categorized according to the sensitivity of the information they access.
- Create “Open” commands – commands that are available to all users/SMS senders, no validation required. For e.g., Hours of operation – anyone can send a request and get an answer.
- Create “Closed” commands – commands that require a user to be validated but not necessarily authenticated to retrieve information. For e.g., Product Availability – only valid users can send a request and get an answer.
- Create “Secure” commands – Commands that require a user to be valid AND authorized to send the command. For e.g., Place an Order – only valid users that have the right to create an order can send a request and get an answer.
Custom Application Integration
Have developers, will code.
- Our engineers will provide specifications on how to create custom actions.
- Using the specs, create custom actions that interact with your applications, databases etc.
- Connect the actions to ubs workflows.
Contact Us for Pricing Information
Why Interactive SMS
Target SMS/Texting users
In environments where SMS/Texting is widely used, provide a way for the users to interact with your systems using SMS.
- Industries where SMS is the predominant communication method over email and/or web.
- Field employees that do not have access to smart phones.
- Employees working, traveling to areas where mobile email, web services are not available.
- Applications in Oil & Gas, Construction, Education etc.
Increase Accessibility to Information
Make information more accessible for your employees or customers.
- Setup and authenticated/validated command-set to serve the needs of your employees.
- Setup commands for customers to query status of their orders.
- Allow employees to request updates.
- Customers can inquire about product availability, delivery dates etc.
Reduce Phone Calls
Reduce call volume by providing answers to your top 10 Frequently Asked Questions.
- Reduce your Call/email volume and allow users to directly access the information through SMS.
- Automate your system to interact with employees, customers, students etc. to address most frequently asked questions.
- Whether the question has a simple/quick answer or a requires a database lookup, they can be automated using iSMS.
Extend existing self service systems
Extend existing self-service systems like websites, IVRs etc.
- You already have an existing self-service system in the form of a web-site or an IVR system for your employees/customers.
- It may be possible to re-use the existing applications to deliver those services via SMS.
- Get more value from your self-service system by re-using it for SMS.
Feedback Alerts & Promotions
Collect customer feedback after service/product delivery.
- Integrate iSMS into the fulfillment process.
- Upon service/product delivery, alert customers and request feedback from them.
- Collect simple (top-down) or complex (decision-tree based feedback).
- Promote/advertise your services through iSMS and get instant feeback from customers.
- Conduct short, targeted SMS surveys.
